Non-English/Multilingual Resources Resources
ILHousingSearch.org is a free bilingual online resource for renters and property providers in Illinois.
You can search for affordable, accessible and market-rate housing to fit your needs and budget.
For additional assistance, call (877) 428-8844 (toll-free) Monday-Friday, 8 a.m. to 7 p.m. Dial 7-1-1 for TTY.
IL ABLE (Illinois Achieving a Better Life Experience) accounts make it possible for people with disabilities and their families to save and invest for expenses related to living with a disability without losing, or losing access to, federal means-tested benefits such as SSI, SSDI and Medicaid. Earnings and withdrawals are tax-free if they are spent on a broad range of qualified disability expenses including housing, health and wellness, education and training, therapy, basic living expenses and more.
For more information:
- Call (888) 609-8683, Monday – Friday, between 8 a.m. and 5 p.m. Support is provided for non-English speakers as well as deaf and hard-of-hearing callers.
- Email il.clientservice@savewithable.com.
Illinois Association of Medicaid Health Plans Toolkits and Resources
The Illinois Association of Medicaid Health Plans (IAMHP) provides tips and tools to help Medicaid enrollees maintain their coverage. IAMHP also provides several toolkits and brochures for Medicaid members, including:
- The Illinois Medicaid MCO (Managed Care Organization) Transportation Toolkit to help members with scheduling transportation for medical appointments. It is available in English and Spanish.
- The IAMHP Medicaid Benefit Brochure to guide current and future Medicaid members to understand the comprehensive benefits the Medicaid program provides, the added benefits of being enrolled in Medicaid managed care and how to enroll in each program. It is available in English and Spanish.
- The MCO Maternal Benefits Toolkit to help pregnant people on Medicaid understand their maternal health benefits.
- The MCO Maternal Health Toolkit to help support pregnant people and families on Medicaid with resources to support mental health conditions that arise during and after pregnancy.
You can find these toolkits and more resources on the IAMHP website.
Illinois Attorney General Health Care Helpline
The Illinois Attorney General Health Care Bureau has a toll-free helpline that allows consumers to ask questions, file complaints or request assistance. You can call the Health Care Helpline at (877) 305-5145. Individuals with hearing or speech disabilities can reach it by using the 711 Relay Service.
Health Care Bureau attorneys conduct investigations and file lawsuits to enforce consumer protection laws. This brochure provides information on how their staff members can assist consumers in many areas, including:
- Denial of coverage or treatment
- Concerns about healthcare providers
- Billing disputes and recovering unfair out-of-pocket expenses
- Navigating the health insurance appeals process
- Understanding your health care rights and consumer protection laws
- Correcting health plan or provider errors
For more information, the Illinois Attorney General provides brochures, including:
Illinois Cares for Kids provides parents, caregivers, teachers, and childcare providers a place to find information on statewide programs related to early learning and development, child care and family well-being in English and Spanish. The website includes information about:
- Child development and education for kids of all ages
- Healthcare coverage and emotional well-being
- Home visiting programs
- Child care subsidy programs
- Low Income Home Energy Assistance Program (LIHEAP)
- Temporary Assistance to Needy Families (TANF)
- Supplemental Nutrition Assistance Program (SNAP)
- Bright Start 529 college savings plan
If you, your child, or someone you know is experiencing a crisis or you have concerns for their immediate safety, or that they may require inpatient psychiatric treatment, you can contact the CARES Hotline at (800) 345-9049.
The CARES Hotline is available 24/7, 365 days a year, to both Medicaid and non-Medicaid customers.
Call: (800) 345-9049
More details are available on the Illinois Department of Healthcare and Family Services’ Crisis Services page.
Illinois Coalition for Immigrant and Refugee Rights
The Illinois Coalition for Immigrant and Refugee Rights (ICIRR) is dedicated to promoting the rights of immigrants and refugees to full and equal participation in the civic, cultural, social and political life of our diverse society. Its programs aim to empower the immigrant community and include healthcare access, access to public benefits, a family support network and hotline, education initiatives and more.
Visit the ICIRR website to learn more.
Illinois Coalition for Immigrant and Refugee Rights (ICIRR) Family Support Network (FSN)
The Illinois Coalition for Immigrant and Refugee Rights (ICIRR) Family Support Network (FSN) connects immigrant communities throughout Illinois to a full range of support in collaboration with member organizations (Información en español). ICIRR resources include a legal services directory, workshops, trainings, tips sheets and more.
ICIRR Family Support Network provides a Family Support Hotline at (855) 435-7693. Its website also includes:
- A list of Illinois non-profit organizations offering free or low-cost help
- “Know Your Rights” tip sheets
- A directory of non-profit organizations offering immigration help to Illinois residents
Illinois Court-Based Rental Assistance Program
The Illinois Court-Based Rental Assistance Program (CBRAP) provides emergency rental assistance to tenants and housing providers/landlords across Illinois who have pending cases in eviction court. Eligible applicants may qualify for up to $10,000 that can be applied to past due rent, up to $700 for court costs, and up to two months’ future rent to prevent housing displacement.
The CBRAP call center has English, Spanish, and Polish-speaking staff available. If you require assistance in a language other than those three, please email CBRAP.info@ihda.org.
For more details or questions, call (866) 454-3571.
Illinois Crime Victims Compensation Program
The Illinois Crime Victims Compensation Program provides resources to help people affected by violent crime. Under the Crime Victims Compensation Act, the Office of the Attorney General can reimburse eligible victims up to $45,000 ($27,000 for crimes before Aug. 7, 2022) for expenses incurred as a result of a violent crime. The Attorney General’s website provides the Crime Victim Compensation Program application in English, Polish and Spanish, and a video with steps for completing the form. Individuals can also call the Crime Victim Assistance Line at (800) 228-3368 for help.
Eligible violent crime victims can receive financial assistance with:
- Accessibility and usability of property
- Crime scene clean up
- Funeral/burial expenses
- Loss of earnings
- Medical, hospital, dental and mental health counseling expenses
- Relocation and replacement costs
- Tuition expenses