Submit a Grievance
We’ll work together to resolve your concerns.
We want to provide exceptional service to our participants and their families. If you have concerns about a specific situation, it’s important to alert us right away through our grievance process.
A grievance occurs when a participant family is unhappy with any part of our operations, activities or behavior (as an organization or as individual employees).
You should submit a grievance if:
- Your concern is not yet resolved to your satisfaction with your Care Coordinator.
- You would like to notify our administration.
Please note that grievances should not involve complaints about denied, reduced or terminated services or supports. We have existing appeals processes for these issues.
You can submit a grievance by filling out the form below. A manager will review your grievance and contact you within two business days of receiving it.
We are here to help you and will work together to find a resolution.