Non-English/Multilingual Resources Resources
How SSI and SSDI Can Help Patients
The Patient Advocate Foundation (PAF) provides valuable information and understanding to patients navigating the healthcare system.
PAF’s Education Resource Library offers information on a wide variety of individual health and health insurance-related topics as well as understanding Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI).
Many of PAF’s resources are also available in Spanish.
PAF is also available by phone Monday – Friday, 7:30 a.m. – 4 p.m., at (800) 532-5274.
How to Fill Out DSCC Forms in Spanish
There are a number of forms that our Division of Specialized Care for Children (DSCC) participants must fill out. We’ve created three instructional videos to help our Spanish-speaking families fill out some of our most commonly used forms. These videos provide step-by-step instructions:
- Solicitud del Programa de DSCC. (Filling out the DSCC Program Application)
- Reembolso de Costos (Filling out the Reimbursement Cost Log)
- Asistencia de Viaje (Filling out the Travel Cost Log)
ILHousingSearch.org is a free bilingual online resource for renters and property providers in Illinois.
You can search for affordable, accessible and market-rate housing to fit your needs and budget.
For additional assistance, call (877) 428-8844 (toll-free) Monday-Friday, 8 a.m. to 7 p.m. Dial 7-1-1 for TTY.
IL ABLE (Illinois Achieving a Better Life Experience) accounts make it possible for people with disabilities and their families to save and invest for expenses related to living with a disability without losing, or losing access to, federal means-tested benefits such as SSI, SSDI and Medicaid. Earnings and withdrawals are tax-free if they are spent on a broad range of qualified disability expenses including housing, health and wellness, education and training, therapy, basic living expenses and more.
For more information:
- Call (888) 609-8683, Monday – Friday, between 8 a.m. and 5 p.m. Support is provided for non-English speakers as well as deaf and hard-of-hearing callers.
- Email il.clientservice@savewithable.com.
Illinois Attorney General Health Care Brochure
The Illinois Attorney General Health Care Bureau has a toll-free helpline that allows consumers to ask questions, file complaints or request assistance. Health Care Bureau attorneys conduct investigations and file lawsuits to enforce consumer protection laws. This brochure provides information on how their staff members can assist consumers in many areas, including:
- Denial of coverage or treatment
- Concerns about healthcare providers
- Billing disputes and recovering unfair out-of-pocket expenses
- Navigating the health insurance appeals process
- Understanding your health care rights and consumer protection laws
- Correcting health plan or provider errors
Illinois Cares for Kids provides parents, caregivers, teachers and childcare providers a place to find information on statewide programs related to early learning and development, child care and family well-being in English and Spanish. The website includes information about:
- Child development and education for kids of all ages
- Healthcare coverage and emotional well-being
- Home visiting programs
- Child care subsidy programs
- Low Income Home Energy Assistance Program (LIHEAP)
- Temporary Assistance to Needy Families (TANF)
- Supplemental Nutrition Assistance Program (SNAP)
- “Ready for K” (Ready4K), a statewide text messaging platform offering fun facts and tips on children’s learning and development in multiple languages
Illinois Coalition for Immigrant and Refugee Rights
The Illinois Coalition for Immigrant and Refugee Rights (ICIRR) is dedicated to promoting the rights of immigrants and refugees to full and equal participation in the civic, cultural, social and political life of our diverse society. Its programs aim to empower the immigrant community and include healthcare access, access to public benefits, a family support network and hotline, education initiatives and more.
Visit the ICIRR website to learn more.
Illinois Coalition for Immigrant and Refugee Rights (ICIRR) Family Support Network (FSN)
The Illinois Coalition for Immigrant and Refugee Rights (ICIRR) Family Support Network (FSN) connects immigrant communities throughout Illinois to a full range of support in collaboration with member organizations (Información en español). ICIRR resources include a legal services directory, workshops, trainings, tips sheets and more.
ICIRR Family Support Network provides a Family Support Hotline at (855) 435-7693. Its website also includes:
- A list of Illinois non-profit organizations offering free or low-cost help
- “Know Your Rights” tip sheets
- A directory of non-profit organizations offering immigration help to Illinois residents
Illinois Court-Based Rental Assistance Program
The Illinois Court-Based Rental Assistance Program (CBRAP) provides emergency rental assistance to tenants and housing providers/landlords across Illinois who have pending cases in eviction court. Eligible applicants may qualify for up to $10,000 that can be applied to past due rent, up to $700 for court costs, and up to two months’ future rent to prevent housing displacement.
The CBRAP call center has English, Spanish, and Polish-speaking staff available. If you require assistance in a language other than those three, please email CBRAP.info@ihda.org.
For more details or questions, call (866) 454-3571.
Illinois Crime Victims Compensation Program
The Illinois Crime Victims Compensation Program offers resources to help people impacted by a violent crime. Under the Crime Victims Compensation Act, the Office of the Attorney General can reimburse eligible victims up to $45,000 ($27,000 for crimes before Aug. 7, 2022) for expenses incurred as a result of a violent crime. The Attorney General’s website provides the Crime Victim Compensation Program application in English, Polish and Spanish and a video with steps for completing the form. Individuals can also call the Crime Victim Assistance Line for help at (800) 228-3368.
Eligible violent crime victims can receive financial assistance with:
- Accessibility and usability of property
- Crime scene clean up
- Funeral/burial expenses
- Loss of earnings
- Medical, hospital, dental and mental health counseling expenses
- Relocation and replacement costs
- Tuition expenses