General Resources
Illinois Attorney General Health Care Brochure
The Illinois Attorney General Health Care Bureau has a toll-free helpline that allows consumers to ask questions, file complaints or request assistance. Health Care Bureau attorneys conduct investigations and file lawsuits to enforce consumer protection laws. This brochure provides information on how their staff members can assist consumers in many areas, including:
- Denial of coverage or treatment
- Concerns about healthcare providers
- Billing disputes and recovering unfair out-of-pocket expenses
- Navigating the health insurance appeals process
- Understanding your health care rights and consumer protection laws
- Correcting health plan or provider errors
Illinois Attorney General’s Division of Consumer Protection
The Illinois Attorney General’s Division of Consumer Protection responds to consumer complaints in areas including health care services and providers, home repair, identity theft and more. It also enforces related Illinois consumer fraud laws. The division also provides consumer alerts and recalls, and publications and information to help consumers understand their rights and how to protect themselves.
Consumer Protection resources also include:
- Identity theft prevention tips
- Auto buying, financing and repair tips
- Advocating for consumers around health care, medications and public health concerns
- Information on home repair and construction services
- Help for businesses and more
Illinois Coalition for Immigrant and Refugee Rights
The Illinois Coalition for Immigrant and Refugee Rights (ICIRR) is dedicated to promoting the rights of immigrants and refugees to full and equal participation in the civic, cultural, social and political life of our diverse society. Its programs aim to empower the immigrant community and include healthcare access, access to public benefits, a family support network and hotline, education initiatives and more.
Visit the ICIRR website to learn more.
Illinois Coalition for Immigrant and Refugee Rights (ICIRR) Family Support Network (FSN)
The Illinois Coalition for Immigrant and Refugee Rights (ICIRR) Family Support Network (FSN) connects immigrant communities throughout Illinois to a full range of support in collaboration with member organizations (Información en español). ICIRR resources include a legal services directory, workshops, trainings, tips sheets and more.
ICIRR Family Support Network provides a Family Support Hotline at (855) 435-7693. Its website also includes:
- A list of Illinois non-profit organizations offering free or low-cost help
- “Know Your Rights” tip sheets
- A directory of non-profit organizations offering immigration help to Illinois residents
Illinois Council on Developmental Disabilities
The Illinois Council on Developmental Disabilities (CDD) helps lead change in Illinois so all people with developmental disabilities exercise their right to equal opportunity and freedom.
ICDD provides information, investments and initiatives to ensure that people with developmental disabilities and their families have a part in the design of and access to culturally competent services, supports and other assistance and opportunities that promote independence, productivity and integration and inclusion into the community.
Illinois Crime Victims Compensation Program
The Illinois Crime Victims Compensation Program offers resources to help people impacted by a violent crime. Under the Crime Victims Compensation Act, the Office of the Attorney General can reimburse eligible victims up to $45,000 ($27,000 for crimes before Aug. 7, 2022) for expenses incurred as a result of a violent crime. The Attorney General’s website provides the Crime Victim Compensation Program application in English, Polish and Spanish and a video with steps for completing the form. Individuals can also call the Crime Victim Assistance Line for help at (800) 228-3368.
Eligible violent crime victims can receive financial assistance with:
- Accessibility and usability of property
- Crime scene clean up
- Funeral/burial expenses
- Loss of earnings
- Medical, hospital, dental and mental health counseling expenses
- Relocation and replacement costs
- Tuition expenses
Illinois Deaf and Hard of Hearing Commission
The Illinois Deaf and Hard of Hearing Commission (IDHHC) is an executive state agency that promotes education and awareness of the legal requirements for effective communication on behalf of people with hearing loss in Illinois.
The commission also provides information about:
- Assistive technology
- Hearing aid assistance
- Service animal resources
- Interpreters and CART providers
- American Sign Language (ASL) videos and publications
Illinois Department of Healthcare and Family Services
The Illinois Department of Healthcare and Family Services (HFS) is responsible for providing healthcare coverage for adults and children who qualify for Medicaid. Its programs include All Kids, Health Benefits for Workers with Disabilities, Managed Care and more.
Illinois Department of Human Services
The Illinois Department of Human Services (DHS) provides services and programs to help Illinois residents become economically independent and self-sufficient, including food, financial assistance, mental health, child care, shelter/housing and more. Its divisions include:
- Developmental Disabilities
- Early Childhood
- Family and Community Services
- Mental Health
- Rehabilitation Services
- Substance Use Prevention and Recovery (SUPR)
Illinois Department of Insurance Brochure
The Illinois Department of Insurance (IDOI) protects consumers and ensures that all entities regulated by IDOI are in compliance with state and federal laws. IDOI also investigates complaints relating to insurance agents and brokers. IDOI provides Illinois consumers:
- Information and education about their rights under state and federal laws
- Assistance regarding health, auto, homeowners and life insurance issues