EVV Information and Resources
Helpful information for providers on Illinois’ Electronic Visit Verification
Electronic visit verification (EVV) is a technology-based system that efficiently verifies home healthcare visits. It collects information by capturing the time, location, and attendance of home care workers.
For more information, visit the Illinois’ Electronic Visit Verification website.
EVV Background
Questions About Compliance
For questions about EVV compliance, contact your agency’s assigned liaison or the O365-dscc-evv@UIC365.onmicrosoft.com email distribution list.
HHA Customer Support Portal
Effective April 1, 2025, Illinois providers must use HHA’s new Customer Support portal to submit requests to HHA for technical support.
Providers can also continue to request technical support from HHA via the Illinois EVV Helpline (833) 961-7429 or ILsupport@hhaexchange.com.
Providers may watch HHA’s new support portal overview video for guidance.
Notifications
Providers can sign up for HFS statewide EVV email notifications on the HFS provider notice email subscription page. Please check the box for “Electronic Visit Verification” and submit.
Resources
The resources below can help both providers and families understand how EVV works, how to enroll and more:
- HHAX client log-in
- HHA’s Illinois Information Hub
- HHA’s Learning Management System
- HFS letter
- Policy
- DSCC’s EVV Compliance Webinar for Providers – February 2025
- HFS EVV Townhall recordings
- DSCC Impact Revalidation Tip Sheet

