Resource Directory /

HFS Medicaid Customer Guide Website

The Illinois Department of Healthcare and Family Services’ (HFS) Medicaid Customer Guide website helps customers and the partners who support them find the information they need. The guide provides a more streamlined, user-friendly experience. Clearer navigation and simpler language make it easier to find information about Medicaid coverage, eligibility, benefits, applications, renewals and other important resources. The guide organizes information around frequently asked questions and tasks to help:

  • Learn about Medicaid
  • Connect families with information about their coverage and benefits
  • Explore recent HR 1 Federal Changes
  • Apply for healthcare and use your benefits
  • Understand your rights