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Client Assistance Program

The Illinois Client Assistance Program (CAP) is a federally funded program that helps persons with disabilities understand and use rehabilitation services. The program:

  • Informs and advises individuals of the services and benefits available to them through programs authorized under the Rehabilitation Act and Title 1 of the Americans with Disabilities Act
  • Advocates and provides assistance for people seeking programs and services provided for within the Rehabilitation Act
  • Helps to identify and resolve problems that may arise during the rehabilitation process
  • Identifies problem areas in providing rehabilitation services and makes suggestions for improving services

Those eligible for CAP are:

  • Anyone seeking information, applying for services or already receiving services from the Division of Rehabilitation Services (DRS), the Vocational Rehabilitation and the Centers for Independent Living
  • Persons who are dissatisfied with the services they are receiving, or who have been denied services for which they may be eligible
  • Persons needing intervention or assistance in their relationships with programs providing rehabilitation service

For more information about CAP, call (855) 452-2725 (1-855-ILCAP-25). TTY and Relay callers can dial 711. You can also email cap@equipforequality.org or visit equipforequality.org/cap for more details.