Resource Directory /

Utility Assistance Resources

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  • ComEd’s Helping Hand Assistance Program

    The Helping Hand program from ComEd will provide its most in-need customers a one-time grant of up to $300 towards a past due balance. The program is available until funds are exhausted.

    To apply, visit ComEd’s Helping Hand webpage.

  • Community Resources Compilation from the Illinois Housing Development Authority

    The Illinois Housing Development Authority provides this list of community partners to help Illinois residents find food pantries, utility assistance, rental assistance, emergency housing, mortgage assistance, veterans assistance and more.

  • Cook County Emergency Rental Assistance Program

    If you have experienced financial hardship during the pandemic and need assistance to pay your rent and/or utility bills, you may be eligible for the Cook County Emergency Rental Assistance Program. 

    If you have questions or need help with an application, you can contact the program’s help center at (833) 221-9821.


  • COVID-19 Assistance for Southern Illinois Shawnee Health Service

    COVID-19 Assistance for Southern Illinois Shawnee Health Service received a $250,000 grant from the Illinois COVID-19 Response Fund to serve the state’s most vulnerable residents. Shawnee Health Service is focused on deploying resources to Jackson, Williamson, and Union Counties. Assistance may be available to residents of other counties.

    There are no restrictions on age or insurance coverage status. Anyone may request assistance, regardless of whether or not he or she is a patient or client of Shawnee Health Service. Grant funds will be used to assist southern Illinoisans with:

    • Food and basic needs
    • Temporary housing, rent, utilities, or mortgage
    • Utility and financial assistance
    • Out-of-pocket medical costs

    If you would like to request assistance for yourself or on behalf of another person, please call Shawnee Health Service at (618) 519-9200.

  • Federal Communications Commission

    FCC agreement stating that providers will waive late fees, not cutoff service for lack of payment, and open hot-spots.

  • Help Illinois Families Emergency Relief Initiative

    Help Illinois Families expands on the existing Low-Income Home Energy Assistance Program (LIHEAP) and Community Services Block Program (CSBG). If you meet the income requirements and submit your application, you may be eligible for emergency assistance to cover the costs of utility bills, rent, temporary shelter, food and other household necessities.

    LIHEAP helps eligible low-income households pay for home energy services. This includes assistance with heating, gas, propane and electricity.

    CSBG offers Illinoisans an opportunity to receive support for an array of essential services including rent assistance, food, temporary shelter, medicine and more.

    This initiative remains available for all qualifying households with low income, regardless of how they may be affected COVID-19. Eligible families may qualify for hundreds of dollars of support.

  • Low Income Home Energy Assistance Program

    The Low Income Home Energy Assistance Program (LIHEAP) helps eligible low-income households pay for home energy services (primarily heating during winter months).

    Due to COVID-19 precautions, some local agencies are closed to the public, but applications may be made remotely.

    To help find an office serving your area, visit this complete list of LIHEAP application agencies based on county.

    For more program information, check out the frequently asked questions or call the LIHEAP hotline at (877) 411-WARM (9276).

    Local agencies may offer different types of LIHEAP assistance depending on funding availability and the utility service area.


  • Mid Central Community Action COVID-19 Resources

    Mid Central Community Action (MCCA) can provide resources to help individuals and families that have been affected by the COVID-19 crisis.

    Services include:

    • Rental assistance
    • Mortgage assistance
    • Temporary emergency shelter
    • Utility assistance
    • Vouchers/gift cards for food, hygiene products, diapers, formula, detergents and disinfecting products
    • Help with childcare expenses
    • Transportation funding and more
  • Northeast Community Fund in Decatur

    Northeast Community Fund helps families in the Decatur and Macon County community with food, clothing, household goods and funding for utility payments, obtaining IDs, baby formula and wipes, emergency lodging and prescription medicines. The organization’s food pantry provides monthly food baskets to those in need. It also operates a microfinance program and a program for families to work with a staff member and mentor to achieve short- and long-term goals to move towards self-sufficiency.

  • Peoples Gas COVID-19 Response

    Will not disconnect service to any residential customers until further notice. If you are having difficulty paying your bills, contact the company and they will arrange a payment plan that works for you.