Resource Directory /

COVID-19 Resources and Supports for Families

We’re here to help children with special healthcare needs and their families navigate the COVID-19 outbreak.

The COVID-19 pandemic is affecting every aspect of life for our participants and their families.

In these uncertain times, we remain here to partner with Illinois families and communities to help children and youth with special healthcare needs connect to the services and resources they need.

We’ve compiled a list of resources and available supports to help families meet their needs during the COVID-19 outbreak. You can search for these resources by category or region on the right side of this page.

The list includes places offering free meals, utility assistance, free Wi-Fi, educational websites, activities during social distancing and condition-specific resources.

We continue to update this list as new resources become known or available. Please check back often for the latest information.

If you have questions about a specific need and would like additional support, please call your local DSCC Regional Office or contact (800) 322-3722.

Meals and Financial Resources

  • Dove, Inc.

    Dove, Inc. provides a variety of outreach programs, financial assistance and resources to residents in Macon, Shelby, Moultrie, Piatt and DeWitt counties.

    Dove Financial Assistance (DFA) may be able to provide emergency help with water, power, eye prescriptions, dental needs and some prescription medications.

    DFA also works with the Energy Assistance Fund to help people with their heating and cooling bills through the “Warm Neighbors, Cool Friends Program” in Macon, DeWitt and Piatt Counties.

  • Illinois Emergency Rental Assistance Programs

    The Illinois Emergency Rental Assistance Programs webpage provides updated information about COVID-19 emergency rental assistance programs throughout Illinois. Information is available in multiple languages and includes:

    • Programs that are currently open
    • Type of assistance provided
    • Eligibility requirements
    • Where to apply
    • How to apply and the documentation needed
  • Crosswalk Community Action Agency

    Crosswalk Community Action Agency (CCAA) offers a variety of programs and services to help low-income and/or disadvantaged individuals and families in Franklin, Jackson, Jefferson and Williamson Counties. CCAA programs address the “day-to-day” needs and help individuals work to become self-sufficient. Programs include:

    • Energy assistance
    • Home repair and rehabilitation
    • Home weatherization
    • Scholarships
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Medical Health and Condition Specific Information Resources

  • Vaccine Appointment Call Center

    The Illinois Department of Public Health has launched the Vaccine Appointment Call Center to help people who do not have access to or who have difficulty navigating online services in making appointments to receive the COVID-19 vaccine.

    The toll-free Vaccine Appointment Call Center phone number is (833) 621-1284 and can take TTY calls.

    The call center is open seven days a week from 6 a.m. to midnight.  The call center has English and Spanish-speaking call agents with the availability for translation into other languages.

    Call agents will help individuals who do have access to online services navigate the various registration sites.  However, if the individual does not have access to online services or is unable to navigate the site, the agent will make an appointment on their behalf.

  • COVID-19 Vaccines for Children Under 5 Tip Sheets

    Children under 5 may now get the COVID-19 vaccine. The Illinois Chapter of the American Academy of Pediatrics (ICAAP) and other partners have put together helpful handouts for families with information about the vaccines, planning your visit, and tips and tricks to use before, during and after your child’s immunization.

    The materials are available in English and  Spanish.

  • Tips for Teens on Talking With Your Parents or Guardians About Vaccines

    Talking with family members about vaccines and healthcare choices can be stressful and scary, especially for teens. The Illinois Chapter of the American Academy of Pediatrics (ICAAP) has created a “Tips for Teens – Talking with Your Parents or Guardians About Vaccines” handout in English and Spanish to help teens navigate those tricky conversations.

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Parenting and Caregiving Resources

  • Illinois Respite Coalition

    The Illinois Respite Coalition (IRC) is a not-for-profit organization of caregivers and respite providers dedicated to supporting families and ensuring access to quality respite services for the residents of Illinois. The IRC assists caregivers by connecting them to resources in their area, providing training on respite topics and having funding available for emergency respite. The IRC helps caregivers of individuals across the lifespan with any disability.

    The Emergency Respite Care Program offers funding and resources to support caregivers who are not receiving any respite services and have an urgent need for respite care in the absence of any other funding source.  Emergency respite care may be for an unplanned or planned event for reasons including:

    • Caregiver illness (physical, mental or emotional)
    • Caregiver hospitalization
    • Work-related situation
    • Reduction of stress level

    The website gives examples of qualifying circumstances and information on how to apply. See the emergency care flyer for more details. (The flyer is also available in Spanish.)

    For more information contact:

    • The Illinois Respite Coalition at (866) ILL-RESP (455-7377)
    • Statewide Coordinator Kara McCroskey at
  • "Got You Covered" in Carterville

    “Got You Covered” is a non-profit organization that provides diapers, baby wipes and infant hygiene products to families in need. Diapers are available for infants, children and adults.

    “Got You Covered” is located in the First United Methodist Church in Carterville. Diapers are provided as available. Anyone needing access to diapers, or who wants to donate diapers, can call (618) 922-6355 or reach out through the organization’s Facebook page.

  • Virtual Respite Provider Training Course

    The Illinois Respite Coalition provides a free, online Respite Provider Training Program consisting of ten courses for individuals interested in providing respite care. The courses can be taken on your own time and will provide information to meet the Respite Care Professionals Core Competencies.

    Following completion, participants will a certificate of completion and have the option of joining the statewide registry to be connected to respite opportunities.

    Download the flyer for the Respite Provider Training Course.

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