Utility Assistance Resources
The Findhelp.org website allows individuals to search and connect to support no matter where they live. Share your zip code to find area resources that include financial assistance, housing, food pantries, medical care, transportation and other free or reduced-cost help.
311 provides assistance with non-emergency city services and information on events, programs and agencies within the city of Chicago. Individuals may call or access the 311 website and mobile app to:
- Create and track service requests
- Find rent or housing assistance
- Learn about the HomeMod Program that provides accessibility modifications for Chicago residents
- Search and get information on other requests in your neighborhood
Citizens Utility Board Help Center
The Citizens Utility Board (CUB)’s Help Center provides information and helpful resources for Illinois utility customers. with more information.
CUB provides information, including:
- Financial resources and where to find help with utility bills
- Disconnection rights
- Efficiency and safety tips
- Solar and efficiency programs
ComEd Financial Assistance Options
ComEd offers assistance programs and its Smart Assistance Manager tool (SAM) to help you find the right options. ComEd programs include free energy-saving products, the Low Income Home Energy Assistance Program (LIHEAP), payment and budget billing arrangements, and more.
Community Resources Compilation from the Illinois Housing Development Authority
The Illinois Housing Development Authority provides this list of community partners to help Illinois residents find food pantries, utility assistance, rental assistance, emergency housing, mortgage assistance, veterans assistance and more.
Low Income Home Energy Assistance Program
The Low Income Home Energy Assistance Program (LIHEAP) helps eligible low-income households pay for home energy services (primarily heating during winter months).
Illinois residents with a household income that does not exceed an amount determined annually by the Department of Commerce are eligible. The program determines annual eligibility levels based on available funding and may not exceed 200 percent of the federal nonfarm poverty level.
See the How to Apply for LIHEAP page for more information. To help find an office serving your area, visit this complete list of LIHEAP application agencies based on county.
For more program information, check out the LIHEAP frequently asked questions or call the Help Illinois Families Call Center at (833) 711-0374.
Low Income Household Water Assistance (LIHWAP) – DuPage County
The Low Income Household Water Assistance Program (LIHWAP) is a one-time water and wastewater payment assistance program to help households that are facing the threat of disconnection, have already been disconnected or have past due balances over $250 for their water and wastewater services combined. Customers may apply one time for water and one time for wastewater for the life of the program, which is Feb. 1, 2022 – Aug. 31, 2023.
DuPage County applications are taken by appointment only by calling (630) 407-6500 or emailing CSprograms@dupageco.org.
North Shore Gas Assistance Options
If you cannot pay your energy bill due to financial difficulties, North Shore Gas has flexible payment arrangement plans or energy assistance options that may help.
They also include information about these programs:
- Low Income Home Energy Assistance Program (LIHEAP)
- Percentage of Income Payment Plan (PIPP)
- Share the Warmth, company- and customer-funded heating grants
Northeast Community Fund in Decatur
Northeast Community Fund helps families in the Decatur and Macon County community with food, clothing, household goods and funding for utility payments, obtaining IDs, baby formula and wipes, emergency lodging and prescription medicines. The organization’s food pantry provides monthly food baskets to those in need. It also operates a microfinance program and a program for families to work with a staff member and mentor to achieve short- and long-term goals to move towards self-sufficiency.
Peoples Gas Payment Arrangements and Energy Assistance
If you cannot pay your energy bill due to financial difficulties, Peoples Gas has flexible payment arrangement plans or energy assistance options that may help.