The new system offers faster, more efficient claims processing

Our new, centralized claims and provider management system for the Division of Specialized Care for Children (DSCC) is now live!

This upgrade is part of our continued commitment to improve service delivery and strengthen our partnerships with providers by offering faster, more efficient claims processing.

The new platform offers a new and improved Provider Portal. Please note that the new Provider Portal is not yet available for our Core Program providers.

Here is what each group of providers needs to know:

Core Program Providers

As we launch our new claims processing system, please be aware that our previous Provider Portal is no longer available.

We are currently developing a new and improved Provider Portal for our Core Program-enrolled providers. We expect to launch the new portal in the coming months. For more details, please visit our Provider Portal page.

Home Care Nursing Agencies

Our new claims processing system combines NurseNet and the new Provider Portal into a single, streamlined solution to make managing claims easier and more efficient.

If your agency has not yet completed the Provider Portal Access form, please have a designated representative do so as soon as possible.

Please include all users your agency would like to access NurseNet, the Provider Portal or both. Once you sign the form electronically, it will automatically go to DSCC for review.

For more details about how to register and log in, please visit our Provider Portal page. You will also be able to find resources for using the new Provider Portal, including a tip sheet and how-to videos.

Our NurseNet site will be unavailable during scheduled maintenance from May 1-11

The Division of Specialized Care for Children (DSCC) will implement a new claims processing system in May.

Our Provider Portal, a part of the new system, will improve our claims submission and provider management by integrating with our NurseNet site to consolidate all DSCC tools for providers in one place.

As part of this rollout, NurseNet will be unavailable while we link it with the new Provider Portal.

Maintenance Period

NurseNet will be unavailable during the following period:

• Start date: Thursday, May 1, 2025
• End date: Sunday, May 11, 2025

What Families Need to Know

• During the maintenance, NurseNet will be unavailable.  

What Nursing Agencies Need to Know

• During the maintenance, NurseNet will be unavailable.
  
• The Provider Portal testing site will still be available to test submitting claims.
  
• Following the launch of the new claims processing system, all DSCC applications, including NurseNet, will exist in the new Provider Portal. 
  
• If you have not yet, you can register for the new Provider Portal at any time. Please see our provider notice from April 18 for instructions.

Thank you for your patience during this downtime.  

Our DSCC team is dedicated to completing this process swiftly and effectively so that we can bring you an improved experience.  

If you have any questions or concerns about the NurseNet downtime, please email dsccexternalhelp@uic.edu. 

Families can also talk to their DSCC Care Coordinator about any needs or issues with their in-home nursing. 

We appreciate your partnership and understanding!