Important DSCC Contact Information Updates

April 30th, 2024

Close up of a set of dark-skinned hands with one hand holding a cell phone while the other hand types on a laptop

Participant families, please save our (800) 322-3722 number to your contact list!

As part of our commitment to serving our participant families, we want to ensure you can easily reach us whenever you need help or have questions.

Please take a moment to save our toll-free (800) number to your contacts list: (800) 322-3722.

This step will help prevent our calls from being mistaken as spam. It will also help ensure you receive important updates and support from your care coordination team.

Our (800) 322-3722 number remains the simplest and fastest way to reach anyone at the Division of Specialized Care for Children (DSCC).

You can use this number to dial your Care Coordinator’s direct extension or have our Customer Service Representatives connect you with the right person or team.

Saving our number to your phone’s contact list can help improve the process in several ways:

  • Have quicker access – Having our number readily available in your contacts can save time when you need assistance or have questions.
  • Avoid spam filters – Saving our number reduces the likelihood our calls will be flagged as spam.
  • Communicate more seamlessly – Having one number to call helps ensure smoother communication whenever you need support or would like to share feedback.

You may also reach us electronically through our general email address or our Contact Us or Request a Callback forms on our website.

You can also use our new DSCC Family Portal to easily share information and communicate with your care coordination team. You can use the Family Portal to:

  • Send messages
  • Sign documents
  • View important letters
  • See a list of providers and much more

To access the portal, visit

To help you get started, we’ve created several tip sheets and videos for how to use the Family Portal. You can find these resources on our website at

If you have trouble accessing the Family Portal or need other support, please email

You can also speak with your Care Coordinator if you need to update your communication preferences.

Our office hours are 8 a.m. to 4:30 p.m. Please talk to your Care Coordinator if you need to speak outside of business hours.

We want to ensure our care coordination teams are easily accessible for everyone in our programs.

Thank you for your cooperation and partnership!

DSCC Phone Number Reminder for Participants

May 5th, 2020

A young son mimics his father who is talking on his mobile

DSCC’s posted office phone numbers are best way to reach our staff by phone.

Our staff is here to help Illinois families navigate the far-reaching effects of the coronavirus (COVID-19) pandemic.

We want to make sure Division of Specialized Care for Children (DSCC) participants use the correct phone number when calling their Care Coordinator or other DSCC team member.

Participants and community partners should use the local number or toll-free 800-number for each regional office posted at

Our office numbers are also listed on our brochure and in our Family Handbook for participants.

You may also call our general toll-free number at (800) 322-3722 and we’ll direct you to the right place.

We have updated our phone system. Our main office numbers remain unchanged, but previous internal phone numbers will be disconnected.

Please only use our listed office phone numbers going forward.

Thank you for your cooperation!