Social Services Resources
RentAssistance provides a directory of rental assistance agencies and organizations that will help you pay your rent. Some listings are government organizations other are non-profits and charities that offer rental assistance programs.
Each organization has its own eligibility rules and conditions and you are encouraged to call directly to find out what you need to do.
Renter and Homeowner Resources from the Consumer Financial Protection Bureau
The Consumer Financial Protection Bureau (CFPD) offers a variety of resources for homeowners and renters during the COVID-19 pandemic.
Available resources include information about relief programs, tenant rights, assistance for landlords, mortgage assistance, rent assistance, utility assistance and more.
This resource directory from the Illinois Early Learning Project provides contact information, descriptions of programs, state agencies, and non-profit organizations in Illinois that provide support for families of young children experiencing homelessness or housing insecurity.
The directory includes food resources, housing resources, clothing and diaper resources and more.
Resources for Immigrants in C-U: COVID-19 Edition
Compiled by the New American Welcome Center at the University YMCA
Salvation Army in Decatur and Macon County
The Salvation Army of Decatur and Macon County offers services including a food pantry, youth programs, the Pathway of Hope program for single parents, homeless prevention emergency support, a men’s transitional shelter and more.
Contact the Salvation Army of Decatur at (217) 428-4672.
The Substance Abuse and Mental Health Services Administration’s (SAMHSA) National Helpline is a free, confidential, 24-hour, seven-days-a-week, 365-day-a-year treatment referral and information service (in English and Spanish) for individuals and families facing mental and/or substance use disorders.
(800) 662-HELP (4357)
TTY: (800) 487-4889
Sangamon County Resource Guide
The Sangamon County Department of Community Resources strives to improve the quality of life for people in-need in Sangamon County through department programs, services and referrals that promote economic stability and/or self-motivation.
The department provides several resource guides that cover financial assistance, food pantries, health care, housing and more.
Share Our Spare collects new and gently-used items for children ages 0-5 and donates them to low-income families living in Metropolitan Chicago. Items are not available directly: instead, Share our Spare reaches families in need by partnering with local social services organizations that provide their clients with needed social services such as parenting classes, early childhood education, housing referrals, job readiness training, and behavioral health services.
Springfield Mass Transit District and Access Sangamon
The Springfield Mass Transit District provides free or reduced fare programs for eligible residents with disabilities and seniors. You must meet eligibility requirements and enroll to use the Benefit Access, Access Sangamon or Reduced Fare ID programs. For the latest information, visit www.smtd.org/news.
- Benefit Access allows program members to ride any fixed-route bus free of charge. If you do not qualify for Benefit Access, you may still be eligible for a reduced fare ID. Apply for the Benefit Access program online on the Illinois Department on Aging’s website.
- The Reduced Fare ID allows people with disabilities and seniors to ride any fixed-route bus for just under half the price of a normal fare.
- Access Sangamon provides transportation for persons with disabilities who are unable to use the SMTD fixed-route bus service. Individuals with disabilities must apply to become eligible to use the service.
Springfield Rental Assistance Program
Funds are available through the Springfield rental assistance program, a partnership between the city and the Springfield Urban League. To qualify for the program:
- The property address must be in the corporate limits of the city of Springfield.
- Your household income is within the allowable limits.
- Applicant must provide documentation showing a loss of income due to COVID-19.
- Cooperation from the applicant’s landlord to participate in the program.
Tenants seeking assistance should call the Springfield Urban League at (217) 789-0830, Monday through Friday, between 9 a.m. and 4 p.m. Please specify that you are seeking rental assistance within the city of Springfield. The intake process will occur over the phone. If you are leaving a message with the Urban League regarding the program after hours, please specify that you are seeking Springfield rental assistance along with your contact information.
The application process will include communication with your landlord to verify the rental agreement and the total rent owed. The maximum amount a tenant may receive is $1,000.