General Resources
Illinois Attorney General’s Division of Consumer Protection
The Illinois Attorney General’s Division of Consumer Protection responds to consumer complaints in areas including health care services and providers, home repair, identity theft and more. It also enforces related Illinois consumer fraud laws. The division also provides consumer alerts and recalls, and publications and information to help consumers understand their rights and how to protect themselves.
Consumer Protection resources also include:
- Identity theft prevention tips
- Auto buying, financing and repair tips
- Advocating for consumers around health care, medications and public health concerns
- Information on home repair and construction services
- Help for businesses and more
Illinois Coalition for Immigrant and Refugee Rights
The Illinois Coalition for Immigrant and Refugee Rights (ICIRR) is dedicated to promoting the rights of immigrants and refugees to full and equal participation in the civic, cultural, social and political life of our diverse society. Its programs aim to empower the immigrant community and include healthcare access, access to public benefits, a family support network and hotline, education initiatives and more.
Visit the ICIRR website to learn more.
Illinois Council on Developmental Disabilities
The Illinois Council on Developmental Disabilities (CDD) helps lead change in Illinois so all people with developmental disabilities exercise their right to equal opportunity and freedom.
ICDD provides information, investments and initiatives to ensure that people with developmental disabilities and their families have a part in the design of and access to culturally competent services, supports and other assistance and opportunities that promote independence, productivity and integration and inclusion into the community.
For more information, see CDD’s Frequently Asked Questions page.
Illinois Court-Based Rental Assistance Program
The Illinois Court-Based Rental Assistance Program (CBRAP) provides emergency rental assistance to tenants and housing providers/landlords across Illinois who have pending cases in eviction court. Eligible applicants may qualify for up to $10,000 that can be applied to past due rent, up to $700 for court costs, and up to two months’ future rent to prevent housing displacement.
The CBRAP call center has English, Spanish, and Polish-speaking staff available. If you require assistance in a language other than those three, please email CBRAP.info@ihda.org.
For more details or questions, call (866) 454-3571.
Illinois Crime Victims Compensation Program
The Illinois Crime Victims Compensation Program provides resources to help people affected by violent crime. Under the Crime Victims Compensation Act, the Office of the Attorney General can reimburse eligible victims up to $45,000 ($27,000 for crimes before Aug. 7, 2022) for expenses incurred as a result of a violent crime. The Attorney General’s website provides the Crime Victim Compensation Program application in English, Polish and Spanish, and a video with steps for completing the form. Individuals can also call the Crime Victim Assistance Line at (800) 228-3368 for help.
Eligible violent crime victims can receive financial assistance with:
- Accessibility and usability of property
- Crime scene clean up
- Funeral/burial expenses
- Loss of earnings
- Medical, hospital, dental and mental health counseling expenses
- Relocation and replacement costs
- Tuition expenses
Illinois Deaf and Hard of Hearing Commission
The Illinois Deaf and Hard of Hearing Commission (IDHHC) is an executive state agency that promotes education and awareness of the legal requirements for effective communication on behalf of people with hearing loss in Illinois.
The commission also provides information about:
- Assistive technology
- Hearing aid assistance
- Service animal resources
- Interpreters and CART providers
- American Sign Language (ASL) videos and publications
Illinois Department of Healthcare and Family Services
The Illinois Department of Healthcare and Family Services (HFS) is responsible for providing healthcare coverage for adults and children who qualify for Medicaid. Its programs include All Kids, Health Benefits for Workers with Disabilities, Managed Care and more.
Illinois Department of Human Services
The Illinois Department of Human Services (DHS) provides services and programs to help Illinois residents become economically independent and self-sufficient, including food, financial assistance, mental health, child care, shelter/housing and more. Its divisions include:
- Developmental Disabilities
- Early Childhood
- Family and Community Services
- Mental Health
- Rehabilitation Services
- Substance Use Prevention and Recovery (SUPR)
Illinois Department of Human Services Find Food Website
The Illinois Department of Human Services (IDHS) Find Food website offers a list of advocacy, education, and social support services, as well as links to food pantries and soup kitchens throughout Illinois. IDHS Find Food resources include:
- The Emergency Food Assistance Program (TEFAP)
- Family Community Resource Center (FCRC) Lobby Resources
- Supplemental Nutrition Assistance Program – SNAP
- Women, Infants, and Children (WIC)
You can contact the IDHS Helpline at:
- 1 (800) 843-6154
- 1(866) 324-5553 TTY
Illinois Department of Insurance
The Illinois Department of Insurance (IDOI) protects consumers and ensures that all entities regulated by IDOI are in compliance with state and federal laws. IDOI also investigates complaints relating to insurance agents and brokers. IDOI provides Illinois consumers:
- Information and education about their rights under state and federal laws
- Assistance regarding health, auto, homeowners and life insurance issues