Family Support Resources
Chicago Coordinated Entry System for Housing
The Coordinated Entry System for Chicago (CES) connects people experiencing homelessness to housing opportunities in Chicago. CES can refer youth, individuals and families to housing. Its website includes information for individuals and service providers on finding housing, walk-in locations for assessments and updates (Access Points) and more.
The Coordinated Entry Call Center is also available at (312) 971-4178 on Monday, Wednesday and Friday from 10 a.m. to 3 p.m.
Individuals meeting the U.S. Department of Housing and Urban Development (HUD) definition of homelessness can call to complete a CES housing assessment. Assessments and updates are available on a walk-in basis at access point locations throughout Chicago. Please contact the office (access point) in advance to confirm hours.
Anyone who needs emergency shelter should call 311.
The Chicago Hearing Society (CHS) provides a wide range of programs to support families and connect people who are deaf, deafblind or hard of hearing. Its services include:
- Hearing evaluations and assistive technologies
- American Sign Language classes in English and Spanish
- Community outreach and youth programs
- Interpreter services and captioning
Chicago Public Schools – Students in Temporary Living Situations (STLS)
For students who do not live in permanent housing, attending school and staying on track for their grade can present challenges on many levels and across different areas.
Chicago Public Schools and networks provide assistance in removing these barriers to qualified Students in Temporary Living Situations (STLS), including providing transportation, school uniforms, school supplies, fee waivers and referrals to community resources.
To find out if your student and family are eligible for STLS services, contact the STLS Liaison at your school. Every CPS school, including charter schools and options schools, has an STLS Liaison. For other questions about the STLS Program, please call (773) 553-2242 or email STLSInformation@cps.edu.
Chicago Survivors (CS) provides crime victim services and support to family members of Chicago homicide victims. Services are free, voluntary and open to all. Services include a crisis helpline and response services, protecting victims’ rights and compensation assistance, funeral planning, counseling, wellness kits, support groups and more. Help is available in Spanish and English. Real-time translation services for other languages is also available.
The Chicago Survivors Crisis Helpline is open 24/7 at (877) 863-6338.
Chicago Survivors resources and services also include:
- Counseling for youth and adults
- Comprehensive referral services (e.g., grief counseling, legal aid, housing, utilities)
- Protecting victims’ rights and compensation assistance
- Court advocacy and unsolved case assistance
- Community of Survivors adult and youth workshops, events and groups
Child Care Resource & Referral in Southern Illinois
Child Care Resource & Referral (CCR&R) provides information, referrals and financial assistance to families. They also provide resources and support for child care and early education programs. CCR&R serves the counties of Alexander, Gallatin, Franklin, Hamilton, Hardin, Jackson, Johnson, Massac, Perry, Pope, Pulaski, Saline, Union, White and Williamson.
The Child Neurology Foundation (CNF) is a patient advocacy organization offering tools, education resources, and a network of more than 48 organizations to help children and their families living with neurologic conditions find social services and emotional support.
CNF’s Family Support Program helps families navigate the journey of being a caregiver of a child with a neurologic condition. Families can connect with trained staff who will listen and help with:
- Learning about a child neurology disorder and clinical trials
- Connecting to disease-specific organizations
- Talking to another parent
- Navigating insurance and more
See the CNF Family Support Program flyer to learn more. You can request help online or by calling (859) 551-4977.
Childhood Tracheostomy Alliance
The Childhood Tracheostomy Alliance is a non-profit created by families and healthcare providers working together to transform the care and quality of life of children with tracheostomy and ventilator dependence and their families. The Alliance is focused on educating communities, improving access to in-home support and supplies, helping with out-of-pocket medical expenses, and providing a network of support from both caregivers and healthcare professionals. The Childhood Tracheostomy Alliance website includes:
- Frequently asked questions and terms about tracheostomy and mechanical ventilation
- Annual caregiver grants
- A list of resources by state
Children’s Burial Assistance (CBA) helps families honor their deceased children with a decent and proper burial. Families without life insurance or money saved to bury their deceased child, ages 1 through 17, may be eligible. CBA resources include:
- The “What To Do – The First 48 Hours of Your Child’s Death” guide
- A database of service providers
- Burial plots, urns and other in-kind gifts to offset the cost of a burial
Parents, legal guardians or family members may apply online for assistance. Please note: CBA does not provide financial assistance for funeral service fees or grave markers. Visit the CBA website for more details.
Children’s Craniofacial Association
Children’s Craniofacial Association (CCA) is a national, nonprofit organization providing resources to empower and give hope to individuals and families affected by craniofacial conditions. CCA resources include:
- Financial assistance
- Educational overviews and video library
- Craniofacial surgery care packages
- Resources for teachers and parents
Visit the Children’s Craniofacial Association website for more details.
Chinese American Service League
The Chinese American Service League (CASL) is a nonprofit agency with 40-plus years of experience educating youth, caring for seniors, training the workforce, placing immigrants on the path to citizenship and securing the housing and financial wellbeing for families and individuals in the Chicago Chinese community and beyond.
CASL has programs centered around children and youth development, senior wellness and independence, employment and financial empowerment, community and family wellbeing, Center for Social Impact and legal services.