Our NurseNet site will be unavailable during scheduled maintenance from May 1-11

The Division of Specialized Care for Children (DSCC) will implement a new claims processing system in May.

Our Provider Portal, a part of the new system, will improve our claims submission and provider management by integrating with our NurseNet site to consolidate all DSCC tools for providers in one place.

As part of this rollout, NurseNet will be unavailable while we link it with the new Provider Portal.

Maintenance Period

NurseNet will be unavailable during the following period:

• Start date: Thursday, May 1, 2025
• End date: Sunday, May 11, 2025

What Families Need to Know

• During the maintenance, NurseNet will be unavailable.  

What Nursing Agencies Need to Know

• During the maintenance, NurseNet will be unavailable.
  
• The Provider Portal testing site will still be available to test submitting claims.
  
• Following the launch of the new claims processing system, all DSCC applications, including NurseNet, will exist in the new Provider Portal. 
  
• If you have not yet, you can register for the new Provider Portal at any time. Please see our provider notice from April 18 for instructions.

Thank you for your patience during this downtime.  

Our DSCC team is dedicated to completing this process swiftly and effectively so that we can bring you an improved experience.  

If you have any questions or concerns about the NurseNet downtime, please email dsccexternalhelp@uic.edu. 

Families can also talk to their DSCC Care Coordinator about any needs or issues with their in-home nursing. 

We appreciate your partnership and understanding!  

HFS has received the necessary federal approval for the Jan. 1, 2025, rate increase to take effect.

We have an important update on the rate increase for in-home nurses originally set to take effect on Jan. 1, 2025.

The Illinois Department of Healthcare and Family Services (HFS) has received the necessary federal approvals for the rate increase to take effect.

You will see the updated rates reflected on your next Prior Authorization for In-Home Shift Nursing letter (also known as the 2352).

The rate increase affects:

• Registered nurse (RN), licensed practical nurse (LPN) and certified nursing assistant (CNA) care
• In-home and facility-based respite care
• Nurse training rates

The increased rates are:

• RN, $57.78 per hour
• LPN, $48.15 per hour
• CNA, $32.10 per hour

You can find the updated rate table on our website’s Home Care Rate Table page.

The Division of Specialized Care for Children (DSCC) will begin paying nursing agencies the newly approved rate when our new CarePay claims software system goes live. We currently expect to launch CarePay in mid-May.

We are communicating with our enrolled home nursing agencies about this update as well.

After we transition to CarePay, DSCC will work with home nursing agencies to adjust payments for nursing services dating back to Jan. 1. 

If you have any questions, please reach out to your DSCC Care Coordinator. We are here to help!