Our new Provider Portal offers faster, more efficient claims processing
Our new, centralized claims and provider management system for the Division of Specialized Care for Children (DSCC) is now live!
This upgrade is part of our continued commitment to improve service delivery and strengthen our partnerships with providers by offering faster, more efficient claims processing.
The new platform offers a new and improved Provider Portal.
The sections below highlight what each group of providers needs to know.
Our new Provider Portal is now available for our Core Program providers who were registered on our old system with an active status. The portal aims to streamline your access to claims information and enhance your experience as a valued provider.
- The initial release allows you to view the status of your submitted claims.
- We are actively working to expand its features and functionality, introducing more capabilities in future updates. We will keep you informed as these enhancements become available.
How to Access the Provider Portal
Step 1: Complete the Registration Survey
Before accessing the portal, you must complete the registration form. The survey collects your business and contact information, verifies eligibility and initiates your registration process.
Register to Access the New Provider Portal
Step 2: Register Your Provider Portal Account
If you are eligible and have completed the registration form, you will receive an email that explains the next steps. These steps include visiting the registration site here to create your Provider Portal account:
New Provider Portal Log In
Please note: to ensure your account is linked correctly, use the same email address you used to complete the registration survey.
Need Help?
We are happy to help with any questions you may have.
- For questions about claims, please contact the DSCC Claims Department at DSCCClaimsServices@uic.edu.
- For technical support with the Provider Portal only, please contact dsccexternalhelp@uic.edu.
- Please note that this email address cannot assist with claims-related questions.
Home Care Nursing Agencies
Our new claims processing system combines NurseNet and the new Provider Portal into a single, streamlined solution to make managing claims easier and more efficient. Its benefits include:
- Submitting Claims: Home Care nursing agencies can now submit nursing claims and explanations of benefits (EOBs) directly through the online portal. This new feature streamlines workflows for agencies still using paper or email claims, speeding up payments and reducing the time spent on administrative tasks.
- Reviewing Claims: Providers can review and monitor the status of submitted claims.
- Reviewing Vouchers/Remittances: Providers can view remittance details.
New Provider Portal Access Form
If your agency has not yet completed the Provider Portal Access form, please have a designated representative do so as soon as possible.
Please include all users your agency would like to access NurseNet, the Provider Portal or both. Once you sign the form electronically, it will automatically go to DSCC for review.
Important Notes on Access
- For users who registered for NurseNet or the Provider Portal testing site on or before April 30, 2025, you can continue to log in as usual using the link below.
- For users who have not registered or registered on or after May 1, 2025, you must complete a new registration at the link below and follow the prompts to sign up. DSCC will verify your registration and grant access as appropriate.
Log In or Register for the New Provider Portal
Resources for How To Use the New Provider Portal
To ensure a smooth transition to the new Provider Portal, we’ve prepared these guides and videos to help you use the new Provider Portal:
- Tip Sheets
- Videos for All Providers
- Videos for Nursing Agencies
- Terms and Conditions for DSCC Applications
Questions?
Our support team is also here to assist you every step of the way.
Please contact your DSCC liaison or email DSCCClaimsServices@uic.edu for any claims-related questions.
For technical support, please email dsccexternalhelp@uic.edu. To avoid any delay, please do not contact dsccexternalhelp@uic.edu with any claims-related questions.
